Customer Service Retail

Many people believe that having great customer service is just as important as getting your name on the job. Perhaps even more important is knowing how to handle people with a smile. How does having great customer service do for your potential job? It puts you in a positive light with all your customers. It shows you are friendly and helpful. It also shows that you are efficient and know how to take care of your customers.

As a general rule, this is one of the things you could omit or include depending on your situation. Not every retail customer service resume includes a professional summary, though, which is usually because most resume writers don't have the time to add it. If you do include this, it should be brief and focused on your career accomplishments and customer service responsibilities. It's not the place to list every job you held and all of your awards.

In a nutshell, the objective of a retail professional history is to provide objective information to your potential employers. What does this objective mean? For large retailers, it means including all the positive aspects of your customer service career, such as: providing excellent customer service, helping your associates be productive, providing a positive working environment, and keeping your customers coming back. Most small retailers, on the other hand, usually focus on highlighting the negatives, such as: poor customer service, customer complaints, employee turnover, customer dissatisfaction, and so on. While most professionals agree that negativity is pervasive within retail, both large and small, it is important to note that it does not have to be the entire story.

Another key element to crafting a successful retail customer service history is addressing your own personal shortcomings. Do you know other employees or managers who left the company because they didn't like your attitude? Are there problems that you feel you are responsible for? Do you find it hard to stay motivated or excited about work? These are the types of things you will need to address in your subjective explanation of why you left the company.

Professional Summary Another aspect of your customer service retail experience involves a discussion of your job descriptions, duties, and expectations. It is important for these discussions to take into account all the variables that affect you. For example, it might be helpful to note that although you were promoted, you did not receive a raise, your position was eliminated, or that you had to accept a lower compensation level because you were considered a bad sales employee.

Conclusion As you complete this section of your training, be prepared to share how you identified some of your strengths and weaknesses as a person, as well as any changes that you have made since your time with the company. You should discuss the impact that being a member of the team has had on your career and success. Share stories of customer service experiences that have influenced your career, as well as how you used these experiences to help you develop better skills for managing customers and handling yourself in an emergency.